Privacy Policy

Last updated: February 1, 2026

This Privacy Policy explains how NutriNex ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use the NutriNex website, applications, and related services (collectively, the "Service").

1) Scope

This Policy applies to personal information processed by NutriNex in connection with the Service. It does not apply to third-party services that you access through the Service.

2) Information we collect

We collect information in the following ways:

  • Information you provide: name, email, phone number, date of birth, gender, address or location, and other profile details.
  • Health and nutrition data: measurements, dietary preferences, meal plans, goals, questionnaire responses, and related notes.
  • Appointment and care data: appointment details, provider information, availability, and communications.
  • Account and usage data: login activity, settings, and service interactions.
  • Device and technical data: IP address, browser type, device identifiers, and diagnostics.
  • Communication data: messages, emails, or support requests you send to us.

If you are invited by an HCP or practice, we may receive some of your information from them to set up your account.

3) How we use information

We use personal information to:

  • Provide, maintain, and improve the Service.
  • Create and manage accounts and authenticate users.
  • Facilitate appointments, communications, and care coordination.
  • Generate insights and reports for you and your HCP or practice.
  • Provide customer support and respond to requests.
  • Send service-related notices and, where permitted, marketing messages.
  • Protect the security and integrity of the Service and prevent fraud.
  • Comply with legal obligations and enforce our Terms.

4) Legal basis for processing

We process personal information based on one or more of the following grounds, as permitted by applicable law:

  • To perform our contract with you and provide the Service.
  • Your consent (which you can withdraw at any time).
  • Our legitimate interests in operating and improving the Service.
  • Compliance with legal obligations.
  • Protection of vital interests, including health and safety.

5) Sharing of information

We may share personal information with:

  • HCPs and practices you are connected with, so they can provide services to you.
  • Service providers who help us operate the Service (hosting, analytics, email, SMS, customer support, and payment processing).
  • Third-party integrations you choose to use (such as calendar or email providers).
  • Authorities or regulators when required by law or to protect rights and safety.
  • Potential buyers or successors in connection with a merger, acquisition, or sale of assets.

We do not sell personal information.

6) International transfers

We may process or store information in countries other than your own. Where required, we use appropriate safeguards to protect your information.

7) Data retention

We retain personal information only as long as necessary to provide the Service and for legitimate and lawful business purposes, including compliance with legal obligations and dispute resolution. We may retain de-identified or aggregated information for analytics.

8) Security

We use reasonable administrative, technical, and physical measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9) Your rights and choices

Depending on your location and applicable law, you may have rights to:

  • Access, correct, or delete your personal information.
  • Object to or restrict processing.
  • Withdraw consent for processing.
  • Receive a copy of your data in a portable format.
  • Opt out of marketing communications.

You can exercise these rights by contacting us using the details below.

10) Cookies and analytics

We use cookies and similar technologies to remember preferences, understand usage, and improve the Service. You can manage cookies through your browser settings, but some features may not function properly without them.

11) Children

The Service is not intended for children under 18 without the consent of a parent or legal guardian. Where a parent or guardian provides consent, we may collect and process a child's personal information to deliver the Service and may provide the parent or guardian with a linked view of the child's account. If you believe a child has provided us information without appropriate consent, please contact us so we can delete it.

12) Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide reasonable notice, such as by posting an updated date or notifying you in the Service. Your continued use of the Service after the effective date of the changes means you accept the updated Policy.

13) Contact

If you have questions or requests regarding this Policy, contact us: